Are you ready to make a lasting impact? We have an exciting opportunity for an Apprentice Receptionist/Administrator to help ensure the smooth running of our Head Office, taking responsibility for the reception area and completing administrative tasks.
Join us and be part of something meaningful!
About HorseWorld Trust
Our Vision: A world where horses and people help each other to live and work in harmony.
Our Mission: To create a safe community where horses and people connect together and enjoy lifelong learning.
Our Values: Caring . Collaborative . Proactive . Adaptable . Inclusive
Established in 1952, HorseWorld Trust is a registered charity based in Whitchurch, near Bristol, committed to rescuing, rehabilitating and re-homing horses, ponies and donkeys in need. Our Welfare department provides a home to all our new arrivals, including sick, neglected and traumatised horses and ponies. We have a team of trained staff committed to their care and rehabilitation and eventual re-homing. HorseWorld also runs a ground-breaking educational programme called Discovery which supports emotional growth and learning in young people through hands-on experience with our rescued horses, ponies and donkeys.
About The Role
Based at Keynes Farm, Whitchurch
Hours: 30 hours per week, normally 9.30am-4.30pm Monday to Thursday, 9am to 1-pm on Friday. Occasional additional hours may also be required.
You will receive a 30 minute (unpaid) lunch break.
Pay: £10 per hour gross pay
What you will be doing
- Providing a professional and welcoming first point of contact for visitors
- Dealing with telephone queries to office, taking and passing on messages as required
- Ensuring reception area is kept tidy
- Assisting with the organisation of meetings, monitoring of meeting rooms and ensuring they are clean and tidy
- Opening incoming post and logging all cheques and cash
- Despatching outgoing mail and packages
- Ordering of supplies and goods for whole site
- Administration and ordering of staff uniform
- Monitoring office and cleaning supplies, monthly ordering of stock and ordering of equipment
- Ensuring computer files and paper files are stored in a systematic way, reviewing and archiving as necessary to ensure we are GDPR compliant
- Assisting the Finance Officer with consolidating and scanning purchase orders, inputting invoices
- Assisting with weekly banking
- Assisting the HR Officer with scanning documents and filing paperwork
- Assisting with the annual training programme
- Providing administrative support to all other departments
Desired Skills required
- Working in a reception/office based role
- Providing administration support
- Maintaining filing systems
- Computer skills, including MS Office and Outlook
- Systematic and methodical when working with attention to detail
- Flexibility and ability to multi-task
- Capacity to work using own initiative
- Ability to work unsupervised
- Customer service
- Financial awareness
- Knowledge/awareness of HR programmes
Personal qualities required
- Excellent communication and interpersonal skills
- Willingness to help others
- Enjoys being in a supportive role
- Committed to good customer service
- Commitment to the aims of the Charity
Why Join Us?
✅ Generous Holidays – 28 days pro rata (including bank holidays), increasing with length of service to 36 days (including bank holidays).
💙 Wellbeing Support – Employee Assistance Programme (EAP), Healthcare Cashback scheme, and wellness initiatives.
How to apply
We are proud to offer The apprenticeship scheme with City of Bristol College. Please apply via the national apprenticeship website.
Apprentice Receptionist/Administrator – Find an apprenticeship – GOV.UK
Please note that this role is subject to a DBS check, and you will be required to provide proof of your right to work in the UK. We are a Safer Recruitment organisation and this is mandatory.
Closing Date: Friday 8th August 2025
For questions, contact:
Email jen.dreux@horseworld.org.uk