Shopping Terms and Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which HorseWorld (Trading) Limited (we or us) supply any of the products (Products) listed on our website www.horseworld.org.uk (our Site) to you. Please read these terms and conditions carefully before ordering any Products from our Site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.
HorseWorld is committed to providing you with excellent customer service. If you are dissatisfied in any way with your purchase or have any suggestions or comments about how we could improve our service please contact us at

Please click on the button marked "I Accept" at the end of these terms and conditions if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our Site.

1. INFORMATION ABOUT US

1.1 We operate the website www.horseworld.org.uk. We are HorseWorld (Trading) Ltd, a wholly-owned subsidiary of HorseWorld Trust. HorseWorld Trust is a charity and a company limited by guarantee. HorseWorld (Trading) Ltd is a company registered in England and Wales under company number 3519561 and with our registered office at Delmar Hall, Keynes Farm, Staunton Lane, Whitchurch, Bristol BS14 0QL. Our VAT number is 741563830.

2. YOUR STATUS

By placing an order through our Site, you warrant that:

(a) you are legally capable of entering into binding contracts; and

(b) you are at least 18 years old.

3. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

3.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product is available (Order Acceptance). The contract between us (Contract) will only be formed when we send you the Order Acceptance.

3.2 The Contract will relate only to those Products whose availability we have confirmed in the Order Acceptance. We will not be obliged to supply any other Products which may have been part of your order until the availability of such Products has been confirmed in a separate Order Acceptance.

4. THE PRODUCTS

4.1 Some of the Products we sell on our Site are donated or second-hand goods. These will be clearly described as such. These Products will have been used and therefore will not necessarily be in perfect condition, however any serious defects will be noted in the description of the Product.

5. OUR STATUS

5.1 We may also provide links on our Site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that products you purchase from companies to whose website we have provided a link on our Site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller.

6. CANCELLATION RIGHTS

6.1 If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 10 below).

6.2 Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in the Order Acceptance. This provision does not affect your other statutory rights as a consumer.

6.3 In addition to your statutory rights as a consumer as set out above, you may also cancel a Contract at any time within 30 days, beginning on the day after you received the Products. In this case you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 10 below).

6.4 To cancel a Contract, you must inform us in writing. You must also return the Products to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

7. AVAILABILITY AND DELIVERY

7.1 Your order will be fulfilled by the delivery date set out in the Order Acceptance or, if no delivery date is specified, then within two working days of the date of the Order Acceptance, unless there are exceptional circumstances. If delivery of the Product is likely to be later than this, we will contact you and give you an opportunity to cancel the Contract if you wish.

7.2 If your Product is not in stock at the time you order it, we will order it for you and notify you when it becomes available. If you would prefer not to wait, you will be given an opportunity to cancel the Contract.

8. RISK AND TITLE

8.1 The Products will be at your risk from the time of delivery.

8.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

9. PRICE AND PAYMENT

9.1 The price of the Products and our delivery charges will be as quoted on our Site from time to time, except in cases of obvious error.

9.2 Product prices include VAT however if you are based outside the European Union, the Product price will not include VAT.

9.3 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Acceptance.

9.4 Our Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our Site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

9.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Order Acceptance, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.

9.6 Payment for all Products must be by credit or debit card. We accept payment with Visa, Delta, Mastercard and Switch. We will not charge your credit or debit card until the Product is ready to be dispatched.

9.7 Some purchases and your donation (if applicable) may qualify for Gift Aid. Where this is the case you will be given the option to gift aid your purchase or donation. If you tick the gift aid box you are confirming that you are a UK taxpayer and that you will pay UK Income Tax or Capital Gains Tax to an amount which is at least equal to the amount you have gift aided to HorseWorld Trust in the current tax year.

9.8 HorseWorld Trust is a registered charity and is totally dependant on the donations of its supporters. The profit on your purchases is a valuable source of funds for the charity and is much appreciated. The order form will give you an opportunity to make an additional donation if you feel you would like to contribute further to HorseWorld’s work.

10. OUR REFUNDS POLICY

10.1 If you return a Product to us:

(a) because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 6.1 above) or within the 30 day refund period (see clause 6.3 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us;

(b) for any other reason (for instance, because you have notified us in accordance with clause 18.7 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective (apart from any defects which were disclosed in relation to second-hand goods), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, including any applicable delivery charges and any reasonable costs you incur in returning the item to us.

10.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

11. WARRANTY

11.1 Save for second-hand goods, we warrant to you that any Product purchased from us through our Site will, on delivery and for the following 12 months, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.

11.2 We warrant to you that any Product purchased from us through our Site which is a second-hand good will, on delivery and for the following 12 months, conform in all material respects with its description.

12. OUR LIABILITY

12.1 Subject to clause 12.3, if we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products and, subject to clause 12.2, any losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

12.2 Subject to clause 12.3, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:

(a) loss of income or revenue;

(b) loss of business;

(d) loss of anticipated savings;

(e) loss of data; or

(f) waste of management or office time.

However, this clause 12.2 will not prevent claims for loss of or damage to your tangible property that are foreseeable or any other claims for direct loss that are not excluded by categories (a) to (f) inclusive of this clause 12.2.

12.3 Nothing in this agreement excludes or limits our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(d) defective products under the Consumer Protection Act 1987; [or]

(e) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

13. IMPORT DUTY

13.1 If you order Products from our Site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

13.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

14. WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using our Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

15. NOTICES

All notices given by you to us must be given to HorseWorld (Trading) Ltd at Delmar Hall, Keynes Farm, Staunton Lane, Whitchurch, Bristol BS14 0QL or by email to . We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 14 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

16. TRANSFER OF RIGHTS AND OBLIGATIONS

16.1 The Contract between you and us is binding on you and us and on our respective successors and assignees.

16.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

16.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

17. EVENTS OUTSIDE OUR CONTROL

17.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

17.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) strikes, lock-outs or other industrial action;

(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

(e) impossibility of the use of public or private telecommunications networks; and

(f) the acts, decrees, legislation, regulations or restrictions of any government.

17.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

18. GENERAL

18.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

18.2 A waiver by us of any default will not constitute a waiver of any subsequent default and no waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 15 above.

18.3 If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

18.4 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.

18.5 We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them. Each of us agrees that our only liability in respect of those representations and warranties that are set out in these terms and conditions (whether made innocently or negligently) will be for breach of contract. Nothing in these clauses limits or excludes any liability for fraud.

18.6 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

18.7 You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Acceptance (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

18.8 Contracts for the purchase of Products through our Site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.